Disappointed by Kona Grill’s Service

Last night, a group of friends and I went to Kona Grill in the Domain for reverse happy hour.  I hadn’t been to Kona in ages and had forgotten how poor the service was.  Here are some examples:

  1. Our server did not look like he wanted to be there at all.  He looked so cranky that I wanted to say, “Well, excuse me for asking you to take our order! Why don’t I save you the trouble and go to the kitchen myself?”
  2. Another server came out and brought us our food.  A minute later, our server came out with the exact same dishes and looked upset that we had accepted the “wrong” order.  He accused us of taking someone else’s food and was about to make us give back the dishes on our table to take the ones in his hand.  Luckily, the other server came by and told him that the adjacent table had ordered the same dishes, so he could just take the food over to them.
    I remember the same thing happening when I was at the now-closed Kona Grill in Sugar Land.  Servers would wander around the restaurant with plates of food asking if what they were holding was what the table had ordered.  It was as if they didn’t write anybody’s order down.  No organization whatsoever!
  3. Our server finally warmed up after bringing us our bill.  He apologized for being “braindead” because he was working a 13-hour shift for the second day in a row.  I wasn’t going to let him redeem himself with poor excuses.  Wouldn’t it have been easier just to smile and take our orders instead of being grumpy and half-heartedly apologizing when we were about to leave?

Kona Grill has decent happy hour appetizers and drinks at a reasonable price, but I’d rather go somewhere else and pay more for better service.

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